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Frequently Asked Questions

You may place an order as a guest or register a free account during checkout. Accounts allow you to check on your order status and make future orders quickly. 

Leather & Ugg accept online credit card Visa and Mastercard payments. All payments are securely processed directly by our payment gateway.

Goods are shipped through Australia Post both domestically and internationally.

Shipping times vary. Please contact us if you require express shipping. We will update your order after processing to let me know when your items have been dispatched.

The majority of goods will be dispatched with 1 business day.

Leather and Ugg will accept returns where products are defective and allow exchanges to similar items (ie. requesting a smaller or larger size).

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please retain your order invoice.